Privacy Policy

1. Information We Collect

Account Information

When you register for Caska, we collect information necessary to create and maintain your account, including:

• Name and email address
• Business name and type
• Password (stored in hashed form — we never store your plain-text password)
• Billing information processed securely through our payment provider

Business Data You Enter

Caska is a platform for managing your business operations. The data you enter — including customer records, product information, inventory, orders, and production batches — belongs to you. We store it on your behalf to provide the service.

Usage Data

We automatically collect limited technical data when you use the platform:

• Log data (IP address, browser type, pages visited, timestamps)
• Device and browser information
• Feature usage patterns to help us improve the product

Communications

If you contact us by email or through the app, we retain those communications to respond to your inquiry and improve our support.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Caska platform
• Process your subscription and billing
• Send transactional emails (account setup, password resets, receipts)
• Send product updates and announcements — you can opt out of these at any time
• Respond to support requests
• Improve and develop new features based on aggregated, anonymized usage patterns
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on servers located in Canada or the United States with reputable cloud infrastructure providers. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS)
• Password hashing using secure algorithms
• Access controls limiting who on our team can access your data
• Regular security reviews as the platform matures

While we take reasonable steps to protect your information, no system is completely secure. We encourage you to use a strong, unique password for your account.

4. Third-Party Service Providers

We work with a limited set of trusted third-party services to operate the platform. These may include:

• Payment processing — for handling subscription billing securely
• Email delivery — for transactional and product communications
• Cloud infrastructure — for hosting and data storage
• Analytics — aggregated, anonymized usage data only

These providers are contractually bound to use your information only to perform services on our behalf and in compliance with applicable privacy laws. We do not authorize them to use your data for their own purposes.

5. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated personal data (subject to legal retention requirements)
• Withdraw consent to non-essential communications at any time
• Data portability — request an export of your business data in a standard format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking

Caska uses cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Collect basic, anonymized analytics on platform usage

You can control cookies through your browser settings. Disabling session cookies will prevent you from staying logged in to Caska.

7. Data Retention

We retain your account and business data for as long as your subscription is active. If you cancel your account:

• Your data remains accessible for 30 days, during which you may export it
• After 30 days, your data is deleted from our active systems
• Backup copies may persist for up to 90 days before being purged
• We may retain limited records as required by law (e.g., billing records for tax purposes)

8. Children's Privacy

Caska is a business operations platform intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by posting a notice within the Caska app at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated policy.